We work hard to ensure that our goods and services meet your needs. Before being shipped, every product needs to undergo quality inspections and cross-checks. However, there are situations where you must return or replace the merchandise; certain things must be taken care of. Since every order is custom-made, there is a 20% restocking fee and transportation costs associated with returning an item for a replacement.

• Refunds, exchanges, and returns are only permitted within 15 days of the delivery date.
• When a return or replacement is made, the buyer is responsible for paying all shipping and handling costs.
• The item needs to be returned with its tags still attached, in its original packaging, and in like-new condition.
• Returns and exchanges will only be accepted for items that are defective.
• In the event that we are at fault, we will additionally reimburse the shipping and delivery fees.
• Prior to a return or replacement, pictures of the flaws must be sent.

• Products that are on sale or discounted are not returnable unless they are defective.
• Fully customised and made-to-measure leathers are not returnable or exchangeable.
• Items that are worn or changed cannot be returned.
• Customers who order more than two products at once will not be eligible for a return or replacement. Limit the creation of a resale value and, in the event that no sale occurs, return the item. Discourage ordering multiple products for trial and choosing only one as well.

Please follow to the instructions if the goods is eligible for return, replacement, or refund.

• Obtain authorization for a return or replacement before requesting one.
• To place an order, please include your name, order number, and email address. Please send pictures of any flaws in the merchandise if there are any.
• To help you as much as possible, our sales representative will respond to you within 48 working hours.
• As soon as your request for a return or replacement is approved, we will provide you the return address. For your protection, we advise utilising a documented delivery service when returning an item to us.
• Please feel free to email us at [email protected] with any more questions.

• Once we receive your return, refunds will be processed in about 7 to 10 working days.
• Your original payment method, such as PayPal or Stripe (PCI DSS v3.2), will receive a refund.
• The cost of shipping is not refundable.